Online Shop Terms & Conditions
Before placing your order, please read through these Terms of Use for the Karuizawa Mokuhanga School Online Shop (“We”). By using this website and making a purchase, you agree to the terms of use ("Terms of Use") of the Karuizawa Mokuhanga School Online Shop as set out below. The Terms of Use include the terms and conditions set out below and the Karuizawa Mokuhanga School Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.
From time to time we may need to change these terms and reserve the right to do so as required.

 

1. Stock
We endeavour to ensure that only accurate and up to date information is placed online. There may be times when stock is changed by or unavailable from our suppliers. Care has been taken to ensure that the products and descriptions of them on this site are accurate.
You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

 

2. Unacceptable orders
Karuizawa Mokuhanga School reserves the right to reject an order if, in its sole opinion, it is unacceptable.

 

3. Pay Pal Security information
If you choose Pay Pal as your payment method, the checkout cart will direct you to the Pay Pal website, where you can complete your purchase. Once completed you will be returned to the Karuizawa Mokuhanga School site. The exchange is entirely handled by Pay Pal's secure system and none of your credit card details are revealed to, or stored by us, at any stage.

 

4. Stock availability
We will endeavour to supply all items shown in the Karuizawa Mokuhanga School Shop. Products will be removed from the online shop as soon as we become aware that those items are unavailable. However, there may be unavoidable occasions when part of your order cannot be fulfilled on time or at all. In this event you will be advised as soon as possible by your preferred contact method.

 

5. Delivery standards
Karuizawa Mokuhanga School will endeavour to dispatch all orders within 5 working days of receiving the order and endeavour to deliver all orders according to the shipping option you have chosen.

 

6. Incorrect details supplied
If and when incorrect payment details are supplied Karuizawa Mokuhanga School will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, Karuizawa Mokuhanga School will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

 

7. Incomplete Order or Wrong Product Supplied
If part of your order is missing, Karuizawa Mokuhanga School will replace the missing quantity free of charge.
If the wrong item has been supplied, the correct item will be supplied upon return of the undamaged and unopened product supplied by mistake.


8. Refund policy

You can return an item to us within 60 days from the date of purchase if it is faulty, incorrectly described or it's not of an acceptable quality

To ask for an exchange, repair or refund, you'll need to prove that you purchased the product from us. If you can't provide an order confirmation, another form of proof of purchase will be required.

Please return your item to us with your name, order confirmation number and the reason for your return within 60 days from the date of purchase.

 

9. Change of mind returns
The product must be in its original condition and unopened. Please return the product within 60 days from the date of purchase including proof of purchase, and you will receive a full refund of the purchase price.

 

10. Goods and services tax
All prices are inclusive of Japanese Goods and Services Tax (GST) where applicable. Karuizawa Mokuhanga School will issue a detailed invoice.

 

11. Disclaimer of warranties
To the maximum extent permitted by law (most importantly the Australian Consumer Law):

Australian Mokuhanga School disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness
Australian Mokuhanga School, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis
If Australian Mokuhanga School becomes liable for any breach of any such condition or warranty, Australian Mokuhanga School's liability shall be limited at its option, to replacement of the goods or the supply of equivalent goods.

 

12. Governance
These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia

 

Return Address

Karuizawa Mokuhanga School

Online Shop

〶 389-0111
Japan, Nagano Ken, Kitasaku-gun, Karuizawa-machi, Ooaza Nagakura 3631-4

 

ph. +81 080-4164-9865